Frontline has always been an organisation built on the foundations of teamwork, honesty, and an environment where hard work and support are at the forefront of every action. These values were ingrained in Frontline founder, Nigel Jones, during his twenty years in law enforcement before venturing into the business world. Frontline started from a place of family, with Nigel and his wife Tricia spearheading the team, and through hard work and dedication they crafted Frontline into an innovative, trustworthy, and industry-leading organisation.

Over the last two and a half decades, Frontline has established itself as an organisation that not only offers premier customer service and call handling services but as an organisation that truly cares. Cares about its clients, cares about those it serves, and cares about the entire Frontline family. On reaching the significant milestone of 25 years in business, it is on the incredible journey of the organisation, the ups and downs along the way, and the amazing people that have helped to build Frontline into the market-leading organisation that it is today that we reflect on and celebrate.