Your 24/7 IT Call Centre – Triaging, Logging, and Escalating When It Counts
Frontline’s ServicedeskAssist offers 24/7 support tailored to IT businesses and managed service providers. Our specialized services ensure seamless handling of client and user technology issues. We expertly log calls in your ticketing system, respond to system alerts, triage issues, and follow structured playbooks to provide efficient solutions. We offer a first-call resolution, signpost to self-service portals, and escalate critical problems as needed. Whether you’re a business managing internal IT or a managed service provider supporting external clients, ServicedeskAssist delivers reliable, professional support whenever and wherever it’s needed. We’re your partner in maintaining uptime and solving technical issues before they impact your operations.
Customer-Focused Team, Ready to Handle the Noise
At ServicedeskAssist, our team is trained to deliver exceptional customer service while seamlessly following complex processes tailored to your business. Every call, email, and SMS is carefully logged, ensuring transparency and traceability. Our expertise lies in managing low-level queries and routine tasks, allowing your in-house IT team to focus on the more complex and high-value challenges.
If your team is bogged down by the “noise” of minor issues, it’s time to shift left. Let us handle the triage, ticketing, and escalations while you dedicate your time to solving the bigger problems. With ServicedeskAssist on your side, your team can operate more efficiently, knowing that routine support tasks are being managed with care and professionalism.
Your Trusted Partner for Seamless 24/7 Support
At Frontline, we specialize in providing seamless, reliable out-of-hours support tailored to the unique demands of your business. With over 25 years of expertise, we ensure that every call is managed with precision and care, allowing you to deliver uninterrupted service to your clients. Our core services include comprehensive call handling, emergency issue escalation, and direct contractor coordination, all designed to provide peace of mind while ensuring that every inquiry is addressed promptly. Whether you need support during peak times or around the clock, our experienced team is here to act as a trusted extension of your business, maintaining your standards of excellence.
“Frontline has partnered with us to deliver Out of Hours call handling. They have provided an excellent level of customer service in a cost-efficient way. They support multiple customer contracts and are flexible in providing customised escalation scripts and ticket logging in our ITSM platform. As our service has grown Frontline has continued to be a key part of our service delivery.”
—Graeme Adams, Lockheed Martin.
Give us a call and see how we can help you.
There’s no commitment, pressure, or obligation.
